Support channels
Customers and approved PartyBoard account users can contact support@partyboard.gg. Approved account users can also use the authenticated PartyBoard account support page at /account/support after logging in.
What support can help with
- PartyBoard account or invite-only onboarding questions.
- Discord bot setup and event-channel/manager-role configuration.
- Event, signup, roster, or reminder behavior.
- Subscription/access-status questions once payment setup opens.
What not to send
Do not send Discord passwords, bot tokens, payment card numbers, bank details, full member exports, private message exports, or other secrets.
No emergency or SLA commitment
PartyBoard support is best-effort during pre-launch. This page does not create an emergency channel, legal/payment advice channel, uptime guarantee, response-time guarantee, refund guarantee, or service-level agreement.
Charge questions
When live payments open, card statements should identify PartyBoard using the customer-facing PartyBoard name or statement descriptor. If a charge is unclear, email support@partyboard.gg or use the account support page so it can be investigated.